Content Management System

Techzone ‘s plethora of entertainment content and its standing as one of the leading content aggregators is backed by the robust content delivery platform with cutting edge technology and supports an array of content types to deliver value added services including SMS, WAP, USSD, Voice, Video and CRBT.

The system can manage many different types of content in various formats and deliver one consistent user experience that is easy to consume.The integrated rules engine manages content license agreements, cross-promotions etc. The entire lifecycle of the content from ingestion, moderation, approval, adaptation and publishing to delivery is managed default by the system.

The content management system includes the ‘Device Manager’, a system that provides extensive information on the capabilities of each device and has information available for more than 4,500 handsets. The functionality of transcoding together with the in-depth device database ensures that content is delivered at optimal quality and that users receive content that fits the functionality of their handset.

WAP Portal Management System

WAP Portal Management System manages and arranges the data vertical. Pre defined templates makes configuration user-friendly, that can be set up quickly and need no programming effort.

WAP Portal Management System simplifies content discovery by providing relevant content to users depending on device capability or geographic segmentation. Changes to content can be made quickly in real-time with dynamic refreshment functionality with no service downtime. Content discovery performance through several enhancements including full or partial string search, automatic recommendations based on user response, content ranking based on download volumes and user assigned content rating, and other interactive market intelligence.

To ensure relevant content is recommended, behavioral analysis in undertaken on the click stream that identifies the most browsed and downloaded content available. WAP UDs are designed to be light and are to be created such that they are easily accessed through both low and high-end devices. Operators and brands are able to offer a consistent user experience to all users by using the rich device repository that provides handset device capability information. WAP Portal Management System simplifies content discovery by providing relevant content to users depending on device capability or geographic segmentation.

The WAP Portal Management System supports the WAP gateway, which is a high-speed proxy, designed for handling peak loads of packet traffic from operator carrier’s data network.

The gateway ensures synchronized adaptation within the carriers’ core infrastructure. Designed to work seamlessly with both 3G and 2.5G networks, the WAP Gateway enables transparent adaptation of mobile content based on the capabilities of the target user device.

SMS Management System

SMS Management System can support SMS based applications and services on mobile carriers. Short-code messaging based on keywords enable operators and businesses to enhance customer engagement more innovatively and trigger a faster interest based response.

Subscription based SMS services can be tailor-made to suitthe requirements of content partners or mobile operators.

Promotional campaigns and information alerts can be enabled through SMS including alerts, reminders, and dealer-locator and voting applications. The system ensures system stability throughout high traffic times and the scalability of the platform enables many applications to be run at the same time. It can support numerous protocols including SMPP, CIMD2 and HTTP The platform queue automatically manages throughput and can be assigned varying priorities.

Voice Portal Management System

“Voice technologies for your business” is our business.
The Voice portal management system is a world-class application running on most advanced cutting edge hardware, handling millions of outbound calls daily for some of the biggest telecom operators across the globe. Most advanced event based cards with in build signaling handling mechanism and ability to handle both SS7 and PRI lines. The application directly interacts with the hardware drivers without using any middleware, which makes the application extremely fast and highly responsive.

IMDB (In memory database management systems) increases the efficiency of application by more than 400% compared to other OBD systems in market. A single threaded application allows almost negligible CPU resources and memory for its running. Database mirroring, Signaling failover; Intelligent detection/rectification and notification of the problems, helps to achieve uptimes of 99.99%. Our platform is easily extensible to handle up to 84 E1’s lines. With a 1 card, we can make approximately 100,000* OBD calls daily. This can be easily scaled up to 2,200,000 calls daily.

Can run up to 25 different promotions simultaneously, on a single application at a given point in time.

User can assign priorities to each of the multiple promotions running. The application would intelligently allocate and distribute the number of channels to each of the promotion, based upon the priority assigned to promotions. So more number of the calls would be made for a promotion with higher priorities as compared to one with lower priority.

Intelligently redialing the subscriber for a particular number, which was not reachable in first attempt. This intelligence completely removes tremendous amount of manual intervention required for first collecting and then reloading the database of numbers, which were not contacted in the first attempt. The application is intelligent enough to identify the problems, if any, which occur during the time application, is running. It would take the automatic corrective measures and do necessary notifications to concerned persons.

The application has the ability to interact with the user, once the user accepts the OBD calls. There could be a series of interaction between user and application, based upon the DTMF users enters. This makes it more like a conversation between user and the application.

Development of even the most complex flows for this customer interaction is made extremely easy, with help of advanced flow creation and management system in place.

The system is extremely easy to understand, and it takes minimal training hours for the admin to understand complete functionality of the system:

Configure new promotions.
Add/delete/modify databases of mobile numbers for promotions.
Set priority level of the promotions.
Check status of the each of the promotions online.
Upload the prompts for the various promotions.
Taking out reports.
Checking out logs.

Multimedia Portal Management System

Multimedia Portal Management System allows creating new playlists, adding content into the portal, shuffling the content, and activating or deactivating content. The system also permits conceptual creative packaging of content based on business needs. This enables to refresh content to keep the portals fresh and attractive and ensures that users have a compelling experience.

Subscription Manager

Techzone offers subscription-based vas services on the verticals: SMS, IVR, WAP and CRBT. The enhancements of the subscription manager are customizable to the operator’s service offerings. Subscription Manager empowers operators to upgrade, control, and support their services from a unified interface. The flexible yet robust architecture provides open interfaces for fast integration with operator networks.

The charging system can be manipulated to fit in operator requirements in terms of charging methologies and business needs. The platform can dynamically limit subscription to a service based on pre-defined rules such as validity, balance enquiry etc. Notification delivery system and customer care interfaces are default features of the system.

Operations & Maintenance Tool

Operations and Maintenance feature helps facilitate service monitoring and maintenance of the over all performance of the managed services. Periodic health monitoring reports through troubleshooting, debugging and taking corrective actions are generated and email notifications are sent as an automated process.

This feature includes Help Desk for managing trouble tickets, alerts and key performance indicators. The Help Desk incorporates a severity based incident turn around time that ensures timely closure of service issues.

Reporting & Analytics Tool

Reports can be accessed any time through the online reporting tool or can be on a periodic basis shared through emails based on pre defined requisites.Analytics tools permits functionality for churn analysis and other usage and retention analysis.

Reporting & Analytics engine helps collate data based on relevant pre defined functions. Business plans can be drawn based on these reports. These reports also facilitate the payments and partner settlement processes. Financial targets can be defined and actual performance measured against the targets on daily, weekly, monthly or quarterly basis.